We strive to deliver services of exceptional quality to all our customers.
There is no place for mediocrity and half-hearted efforts at Toolworks.
Commitment to the people we serve
We are committed to provide opportunities for growth for all the people we serve. We recognize the importance of each individual’s active voice within the agency.
We operate from the points of view that we are each responsible for the success (or failure) of the agency and its goals.
Trust and Respect for the Individual
We value each other and respect the uniqueness of every individual. We are committed to being kind through keeping an open mind, appreciating differences and avoiding judgment.
We recognize that the achievement of our mission and common goals are only made possible through the individual talents and collective efforts of team members. Each member is challenged to identify; support and foster team growth by embracing a spirit of cooperation, actively participating in honest, constructive communication and a willingness to align one’s views for the attainment of team objectives.
Continuous improvement is important to us. We are creative; we try new things and learn from mistakes. We actively seek, provide and act on feedback.