Community Living Case Lead-Deaf Services

San Francisco and East Bay Areas, Full-time

This position has been filled.

  • Reports to: Program Manager
  • Supervises: N/A
  • Status / Level: Non-Exempt
  • Purpose: To provide instruction and support to people with disabilities in acquiring and maintaining community living skills to promote independence.
  • Starts: Immediately

Do you enjoy working with people? Does the idea of empowering individuals to lead independent lives in the communities of their choice appeal to you? Toolworks’ Community Living Department is currently looking for dedicated, creative individuals to join our team!

Toolworks, founded in 1975 in partnership with people with disabilities, is a human service agency dedicated to providing the tools and resources that promote independence, equality and personal satisfaction.

The Community Living Department is currently accepting applications for Case Lead .

Case Leads work directly with an assigned case load of individuals to provide daily case management support under the direction of the Community Living Program Managers and the Assistant Director of Community Living.

In addition to the following requirements, the ideal candidate will

  • Have ability to work a flexible schedule throughout the week
  • Ability to work independently and take initiative with day to day case management needs
  • Be able to participate in an emergency response system rotation

Client Support Responsibilities

  • Carries ERS as needed/trained. Is available to assist with ERS Pager rotation, as needed, for staffing coverage and respond to emergencies.
  • Client scheduling. Assists clients in accessing their schedules in eRSP and provides staffing input to the team
  • Provides instruction and training to clients in all areas of daily living, including, but not limited to: meal preparation, shopping, hygiene, personal care, budgeting, safety awareness, and maintaining a clean and healthy living environment
  • Provides shift coverage as assigned
  • Provide instruction regarding client rights and self-advocacy
  • Recognizes unusual or threatening conditions related to persons with disabilities and resolve issues if necessary
  • Participates in ISP creation and planning process including quarterly and semi-annual meetings. Provides data needed for reports to Program Manager
  • Assists client with monitoring generic supports including In Home Support Services (IHSS) and provider scheduling/timecard monitoring
  • Conducts Quarterly Safety Checks in assigned home(s)
  • Provide input to the Program Manager for staff scheduling to meet the needs and requirements of the supported client
  • Follows Emergency Response Protocol and utilizes Emergency Response System when appropriate
  • Reports incidents within required timeframes
  • Follows Mandated Reporter protocols
  • Other duties as required

Administrative Responsibilities

  • Staff training: Assists Program Managers with training of new employees in assigned households
  • Client household coordination: Assists Program Managers in monitoring client health, finance and other personal affairs in assigned households
  • Checks TW email daily during regular working hours/days and responds within one working day
  • Responds to voicemails daily during regular working hours/days and responds within one working day
  • Attends supervisor check-ins monthly or as required by supervisor
  • Attends all agency meetings and trainings as assigned
  • Attends all department meetings as assigned, including monthly Case Lead meetings
  • Maintains all client documentation and records including but not limited to:
    • Case notes for any/all direct or indirect support provided to each client; additionally:
    • Any communication log data from individual homes shall be summarized and entered into case note system
    • Monthly Summaries shall be entered in to case note system on a monthly basis
    • Recording of all appointments with medical providers and other specialist
    • Records completion of home safety checks on a quarterly basis
    • Updates Emergency Data Form as needed including medication list/details
    • Client file located either at ERC or 25 Kearny:
    • Annual Human Rights and Grievance Procedure
    • Release of Information for each client is updated at annually at minimum
    • Money Management Permission Form
    • Updates other case file information as needed
  • Creates and maintains individual client house binders and SharePoint files
  • Complete Special Incident Reports as needed and within required timeframes
  • Keeps First Aid/CPR current
  • Other duties as required

Skills, Knowledge and Abilities

Education and Experience Requirement

  • Minimum of two years’ experience working with adults with disabilities required, preferably in a community setting.

Skills requirement

  • American Sign Language fluency required
  • Fluent report writing skills
  • Willingness to work flexible hours to meet client needs.
  • Able to recognize unusual or threatening conditions related to persons with disabilities
  • Strong time management skills, patient, detail oriented
  • Proficient in Microsoft Office Suite

Program requirements

  • Fingerprint background check (Child Abuse Index, Criminal Record Clearance)
  • First Aid/CPR certification required (within 30 days)
  • Clean DMV printout and proof of auto insurance

Compensation and Benefits                         


  • Depends on experience.

Benefits (eligibility dependent on scheduled hrs)

  • Paid employee medical, dental, and vision coverage
  • 401k contribution
  • Twelve days of paid vacation accrued annually
  • Twelve sick days accrued annually
  • Ten paid holidays annually
  • Birthday holiday per year
  • Tuition reimbursement
  • Employee wellness program


Toolworks is an Affirmative Action and Equal Opportunity Employer with respect to hiring, promotion and training. We welcome applicants from diverse communities, including individuals with disabilities and veterans. Toolworks is a Government contractor subject to the Vietnam Era Veterans’ Readjustment Act of 1974, as amended by the Jobs for Veterans Act of 2002, 38 U.S.C. (VEVRAA). VEVRAA requires Government contractors to take affirmative action to employ and advance in employment protected veterans.