Community Living Deaf Services Case Lead

San Francisco

This position has been filled.

  • Reports to: Program Manager
  • Status / Level: Non-Exempt

Toolworks, in partnership with people with disabilities, is a human service agency dedicated to providing the tools and resources that promote independence, equality, and personal satisfaction. Toolworks provides a number of programs including: job placement and training, community integration, and supported living services.


Position Title:       Community Living-Deaf Services Case Lead – San Francisco Area

Reports to:           Program Manager

Supervises:           Program Manager

FLSA Status:          Non-exempt

Grade:                    B

Purpose:                To support Deaf people with disabilities in maintaining independent community living.


Duties and Responsibilities

Client Support Functions

  • Provide attendant care, in-home support, and training to Deaf clients in all areas of daily living, including, but not limited to: meal preparation, shopping, hygiene, personal care, budgeting, safety awareness, and maintaining a clean and healthy living environment
  • Provide instruction regarding client rights and self-advocacy
  • Recognize unusual or threatening conditions related to Deaf persons with disabilities and resolve issues if necessary
  • Participate in ISP creation and planning process
  • Perform Quarterly Safety Checks in assigned households
  • Schedule and plan house meetings in assigned households monthly or as needed
  • Assists Deaf client with monitoring generic supports including In Home Support Services (IHSS) and provider scheduling/timecard monitoring


Administrative Functions

  • Assist Staffing and Program Manager with training of new employees in assigned households
  • Assist Program Manager in monitoring client health, finance and other personal affairs in assigned households
  • Maintain all client documentation and records pertaining to health plans, medications, client information sheets, and ensure all records remain accurate and up to date;
  • Provide input to supervisor (i.e., Program Manager) for staff scheduling to meet the needs and requirements of the supported client
  • Monitor client progress in case notes
  • Assists with new client intake and assessments
  • Complete Special Incident Reports as needed
  • Keeps First Aid/CPR current
  • Complete all other required paperwork


Skills, Knowledge and Abilities


Education and Experience Requirement

  • Minimum of two years’ experience working with adults—preferably Deaf Adults—with disabilities required, preferably in a community setting.


Skills requirement

  • American Sign Language (ASL) and/or protactile ASL skills preferred. Some level of fluency for certain target Deaf populations may be required.
  • Fluent report writing skills
  • Willingness to work flexible hours to meet client needs.
  • Able to recognize unusual or threatening conditions related to Deaf persons with disabilities
  • Strong time management skills, patient, detail oriented
  • Proficient in Microsoft Office Suite



Program requirements

  • Fingerprint background check (Child Abuse Index, Criminal Record Clearance)
  • First Aid/CPR certification required (within 30 days)
  • Clean DMV printout and proof of auto insurance


Compensation and Benefits


  • Depends on experience


Benefits (eligibility dependent on scheduled hrs)

  • Paid employee medical, dental, and vision coverage
  • 401k contribution
  • Twelve days of paid vacation accrued annually
  • Twelve sick days accrued annually
  • Ten paid holidays annually
  • Birthday holiday per year
  • Tuition reimbursement
  • Employee wellness program