• Reports to: Communications Manager
• Supervises: N/A
• Status / Level: Non-Exempt
• Purpose: Streamline and enhance network reliability and security and provide first-level support to users.
• Starts: Immediately

Duties and Responsibilities

Network Functions

• Upgrade systems (software, hardware, etc.) as needed and under the direction of the Communications Manager
• Optimize business operation information systems to improve efficiency
• Regularly evaluates current systems to provide direction for upgrades
• Performs system backup and recovery operations to ensure integrity of network
• Maintains data files throughout network
• Monitors on-site and off-site equipment to ensure seamless integration among various locations

Help Desk Functions

• Provides network and system coordination and training to on-site and off-site employees
• First point of contact for all IT issues for staff including: password resets, troubleshooting and other ad hoc issues
• Provides technical support on all issues and guidance to users
• Escalates network issues to Communications Manager as appropriate
• Generates training materials on current and future technology equipment and software

Other duties as required

Skills, Knowledge and Abilities:

Education and Work Experience

• High school diploma or equivalent with some college or technical school coursework preferred
• Minimum of one (1) years of job-related experience in an IT function.
• Demonstrated technical experience that includes responsibility for the basic of maintenance of computer systems.

Knowledge and Skills

• Ability to maintain strict confidentiality
• Attention to detail in composing, typing and proofing materials
• Ability to establish priorities and meet deadlines.
• Good oral/written communication skills.
• Basic knowledge of computer software installation/maintenance and computer hardware.
• Proficiency in or knowledge of using a variety of computer applications, especially Microsoft Word, Excel and Outlook.
• Experience working with the disabled and/or skill using American Sign Language (ASL) is a definite plus.

Organizational (all staff)

• Participate in staff meetings, trainings and retreats as required
• Comply with current agency performance standards
• Report changes in criminal or employment status on a timely basis
• Represent the organization to visitors and the community as needed
• Maintain a professional attitude, working cooperatively with other staff, clients and members of the community
• Maintain confidentiality of client/staff information as required by law and agency policy
• Treat clients and co-workers with dignity and respect

Compensation and Benefits:

Compensation

• Depends on experience

Benefits

• Paid employee medical, dental, and vision coverage
• 401k contribution
• Twelve days of paid vacation accrued annually
• Twelve sick days accrued annually
• Eleven and a half paid holidays annually
• Birthday holiday per year
• Tuition reimbursement
• Employee wellness program
• Employee assistance program