- Reports to: Coordinator of Community Integration and Employment (HCBS)
- Supervises: NA
- Status / Level: Non-Exempt
- Purpose: To support people with disabilities in full inclusion in the community as well as access employment opportunities in San Francisco, Alameda and Contra Costa Counties
- Starts: July 1, 2021
Client Support Functions
- Trains and supports people with disabilities on the job ensuring individuals are as independent as possible when performing their job duties.
- Meets with employers post-placement to ensure successful placement.
- Provides training and support on issues that may impact job readiness and performance including travel training, money management, and other supports.
- Provides instruction regarding client rights and self-advocacy.
- Maintains positive business relationships with management/owners of businesses where clients are placed to ensure ongoing satisfaction of Toolworks’ services.
- Performs quality control and worksite safety inspections as needed.
- Recognizes unusual or threatening conditions related to persons with disabilities and resolve issues if necessary.
- Participates in ISP/IHSP creation and planning process including quarterly and semi-annual meetings. Provides data needed for reports to HCBS Program Coordinator.
- Completes all monthly billing reports as required.
- Monitors client progress in case notes and completes all other required paperwork.
- Completes Special Incident Reports as needed.
- Keeps First Aid/CPR current
Organizational (all staff)
- Participates in staff meetings as required.
- Complies with current agency performance standards.
- Reports changes in criminal or employment status on a timely basis.
- Represents the organization to visitors and the community as needed.
- Maintains a professional attitude, working cooperatively with other staff, clients, and members of the community.
- Maintains confidentiality of client/staff information as required by law and agency policy.
- Treats clients with dignity and respect.
Other duties as Required
Skills, Knowledge and Abilities:
Education and Experience Requirement
- B.A. in Special Education, Rehabilitation Counseling, or related field preferred.
- Minimum of two years’ experience working with adults with disabilities, preferably in a community or employment setting.
- Experience in hospitality/retail industry helpful.
- American Sign Language (ASL), Spanish, Chinese language skills preferred. Some level of fluency for certain target populations may be required.
- Fluent report writing skills.
- Willingness to work flexible hours to meet client needs.
- Able to recognize unusual or threatening conditions related to persons with disabilities.
- Strong time management skills, patient, detail oriented.
- Proficient in Microsoft Office Suite.
- Fingerprint background check (Child Abuse Index, Criminal Record Clearance)
- First Aid/CPR certification required (within 30 days)
- Clean DMV printout and proof of auto insurance
Compensation and Benefits:
- Depends on experience.
- Paid employee medical and dental coverage
- 401k contribution
- Twelve days of paid vacation accrued annually
- Twelve sick days accrued annually
- Ten paid holidays annually
- Birthday holiday per year
- Tuition reimbursement
Toolworks is an Affirmative Action and Equal Opportunity Employer with respect to hiring, promotion and training. We welcome applicants from diverse communities, including individuals with disabilities and veterans. Toolworks is a Government contractor subject to the Vietnam Era Veterans’ Readjustment Act of 1974, as amended by the Jobs for Veterans Act of 2002, 38 U.S.C. (VEVRAA). VEVRAA requires Government contractors to take affirmative action to employ and advance in employment protected veterans.